At Hitshot, we strive to ensure your satisfaction with every purchase you make from our ecommerce website. If you are not entirely satisfied with your purchase, we offer a Refund and Returns Policy to provide you with peace of mind.

1. Eligibility: 1.1. To be eligible for a refund or return, you must notify us within 7 days from the date of delivery. 1.2. The product must be in its original condition, unused, and in its original packaging.

2. Return Process: 2.1. To initiate a return, please contact our customer support team by email or phone to inform us about the return request. 2.2. Our customer support team will provide you with detailed instructions on how to proceed with the return, including the return address and any necessary forms to complete. 2.3. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refund Process: 3.1. Once we receive the returned product and verify its condition, we will process the refund within 14 days. 3.2. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon. 3.3. Please note that the refund amount may be subject to deductions for any applicable shipping costs or restocking fees.

4. Exchanges: 4.1. We currently do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

5. Exceptions: 5.1. Certain products may be excluded from our Refund and Returns Policy due to hygiene reasons or other restrictions. These products will be clearly indicated on our website, and all sales for such products are considered final.

6. Damaged or Defective Products: 6.1. If you receive a damaged or defective product, please notify us immediately upon receipt. We may require photo evidence of the damage or defect to assist in the resolution process. 6.2. We will arrange for the return of the damaged or defective product and provide you with a replacement or refund, including any applicable shipping costs.

7. Cancellation: 7.1. If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, if the order has already been dispatched, the standard return process will apply.

8. Contact Us: 8.1. If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team. We are here to help and ensure your satisfaction.

Please note that our Refund and Returns Policy is in addition to your statutory rights and does not affect your legal rights as a consumer under the applicable laws of South Africa.